Customer Satisfaction

Use the Internet to find a current news article that relates to customer satisfaction and how organizations use customer satisfaction surveys to measure customer satisfaction. You will submit a summary describing the content of the article, and the specific contribution the article has in regards to the topic. Submission The essay should be 4–5 paragraphs in length, not including the title or reference pages, and include an introduction with a thesis statement and a conclusion that summarizes the main ideas. Each paragraph should have a topic sentence supported by 3–5 sentences that offer additional details, explanation, and examples. The essay should be free of errors in grammar, sentence structure, and other mechanics. Submit the assignment as a Word document

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