Employee  and Customer Satisfaction

In Chapters 26 and 27, we are discussing the case studies of Bim Consultants and Nerds Galore companies. One of the risks that an enterprise  needs to address is employee satisfaction. High turnover of employees underlines a problem at the workplace, which can affect customer satisfaction and pose a threat to the business. The new HR VP at Nerds Galore has decided to address the high turnover issue at the company through a series of steps including outsourcing. If you are to address high turnover risk at your organization, what steps would you take? How does this may impact the organizational culture and employee morale? To complete this assignment, you must do the following: A) Create a new thread. As indicated above, assume that you have been asked to address high turnover problem at your company (or at Nerds Galore Inc), what steps would you take? How does this may impact the organizational culture and employee morale? ANSWER ALL OF THE QUESTIONS ABOVE IN YOUR THREAD B) Select AT LEAST 2 other students’ threads and post substantive comments on those threads, evaluating the pros and cons of that student’s recommendations. Your comments should extend the conversation started with the thread. ALL original posts and comments must be substantive. (I’m looking for about a paragraph – not just “I agree.”) NOTE: These discussions should be informal discussions, NOT research papers. If you MUST directly quote a resource, then cite it properly. However, I would much rather simply read your words.

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