Soft Skills

Answer BOTH below as your primary response.1 Soft Skills – Is there an incident in your past when, if you had a better understanding of soft skills and how they matter, you think you could have handled a situation or responded to a situation better then you did?  Give the background no names or company names, explain what happened, then give a possible alternative – If I knew then what I know now type of thing.2. Have you ever worked on a project that included performing a “job task analysis’ and your analysis found ways to improve performance, efficiency or profitability?  Give the background and explain what you found and what you did with the information (for example did you use the information to change how a task was performed and did it help) What were the long term results?  Include cost reductions and/or employee satisfaction. 

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