OK, so here goes: You are an Ops Manager. Its always a bit of a game deciding whether to put all of your major idea discoveries in the Intro, or to use a little reader suspense and put more clever insights into the Conclusion. In this case, since I am your super busy boss with a short attention span, make the Intro into more of an Executive Summary. That means get all your major discoveries in that, make a strong recommendation on how I can use this research you have done to advance our business – and our business can be whatever you imagine – Banana Pudding Factory? Electric Scooter Customization Business? Dog and Cat Reconciliation Counseling Service?